Intro
CW Connect provides medical devices to monitor patient’s health and record in their EHR system. Their target patient demographic are seniors who’s health needs to be monitored on a daily basis.
Currently, CW Connect is building a patient platform where users can upload their health record and be able to communicate with doctors or their coaches in an efficient way.
This piece of the project is called Medication Adherence.
My Contributions
Defining the common use cases to understand user behaviors within the patient interface for both web.
Collaborated with the stakeholders (medical providers, sales team, and developers) to understand the necessary functionalities within the patient dashboard.
Creating low and hi-fidelity wireframes to hand off the wireframes to the stakeholders.
Opportunity
“How can we provide a transparent service to patients where they can efficiently monitor their health issues and communicate with their providers.”
Use Cases (Web platform)
Use Case 1- A list of my medications
As a patient, It’s hard to keep track of list of prescribed and unprescribed medications. I would like to overview the list so I don’t forget to take or refill them.
Use Case 2 - Medication Reminder
As a patient, I have so many prescribed pills to take, I sometime forget whether I took them or not. I want to be able to monitor whether I’m taking my pills on time within the scheduled time frame.
As a patient, I missed taking one of my prescribed pills. The reminder popped up and I want to be able to delay or cancel them if I need to.
Use Case 3- Add/Edit Medication Reminder
As a user, I’d like to have a flexible schedule with my medications. If my provider prescribes a new pill, I would like to add a new reminder and be able to edit or remove the reminders if I don’t need them.
Design Process
Throughout the process, I worked on conceptualizing phase and try to improve UX specific tasks based on target users. I collaborated with developers and other designers to determine whether the design can be implemented from the development perspective and iterated based on the feedback.
Medication Adherence Dashboard where users can overview the list of upcoming medication reminders and the calendar feature to monitor the medication intake in the past and future.
Typically, the reminders would pop up on their mobile phone, but if they want to manually record the intake, they can do so on the web platform. If they record incorrect information, they can manually change it from here.
Once they record, green color indicates when they take the med. Yellow color indicates when they delay or snooze. Red color indicates that they missed taking medications.
If user (patient) wants to skip or snooze the medication for some reasons, it will ask them why.
when user clicks Skip, a text box would appear below to ask them a reason for skipping. This is a great way for the providers (doctor/coach) to monitor patient’s activities.
Medication selection box is a drop down menu where users can select pre determined list of meds that’s been prescribed for them. Otherwise, nobody would remember the name of their meds to set a reminder.
User Flow
Visual Design
Results
The main goal of the Patient Interface is engaging Patients to use the platform more for efficient ways to monitor their own health.
CW sales team has been getting lots of positive feedbacks from the prospective customers (hospitals and physicians) and giving us insights into how their customers (patients) will be using this feature.
Besides customer’s insight and feedback, I’m hoping to get more performance data within a few months once the product launches. I will keep the results updated pretty soon.